Privacy Policy

Last updated: August 4, 2026

At Agente, a product of Yaya Tech PBC ("we", "us", "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp commerce agent platform.

1. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, and business name when you register.
• Business Data: Product catalog, pricing, stock levels, and business settings you configure.
• Customer Interactions: Messages exchanged through WhatsApp that are processed by our AI system to fulfill orders and manage conversations.
• Payment Information: Payment references and transaction data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services.
• Process and manage orders on your behalf through WhatsApp.
• Respond to your comments, questions, and customer support requests.
• Generate business analytics and insights for your dashboard.
• Detect, investigate, and prevent fraudulent or unauthorized activities.

3. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including TLS encryption, database encryption, access controls, and tenant isolation — your data is completely separated from other businesses on our platform.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only when required by law, regulation, or legal process, or to protect the rights, property, or safety of Agente, our users, or the public.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information at any time.
• Export your data in a machine-readable format.
• Request deletion of your account and all associated data.

6. Delete My Data

To request deletion of your personal data, send an email to privacy@yaya.sh with the subject line "DELETE MY DATA". We will process your request within 30 days and confirm once complete.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy:

• Email: hello@yaya.ai